Your Order Form, data-processing terms, or separately signed agreement governs to the extent of any inconsistency. The law firm remains responsible for its matters, access decisions, and professional obligations; LxOS remains responsible for operating the service as agreed.
Agreement and scope
These Terms of Service (“Terms”) form an agreement between LxOS (“LxOS”, “we”, “us” or “our”) and the person or organisation accessing the service (“you” or “Customer”). By creating an account, accepting an invitation, signing an Order Form or using LxOS, you agree to these Terms.
If you use LxOS on behalf of an organisation, you represent that you have authority to bind that organisation. If you do not agree to these Terms or lack that authority, do not use the service.
Accounts, authorised users and authority
You must provide accurate account information, protect login credentials, and promptly notify us of suspected unauthorised access. Accounts are personal and must not be shared unless a supported product feature expressly permits it.
Customers control which authorised users, clients and collaborators may access their workspaces. Customers are responsible for configuring roles and access appropriately, maintaining a lawful basis for invitations, and removing access when it is no longer required.
The service
LxOS provides matter, document, communication, drafting, client-collaboration and related legal-workflow capabilities. We may improve, update or replace features over time. We will not materially reduce paid core functionality during an agreed subscription term without reasonable notice, except where required for security, law or third-party platform changes.
LxOS is a software service, not a law firm, legal practitioner, fiduciary, records authority or substitute for professional judgment. We do not provide legal advice or establish a lawyer–client relationship.
Connecting a third-party service such as Gmail is optional. If you connect Gmail, you authorise LxOS to access and use the Google account and Gmail data needed to provide the email features you choose, including reading, searching, organising and sending email. You can disconnect Gmail at any time. We handle Google user data as described in our Privacy Policy, and our use and transfer of that data will comply with the Google API Services User Data Policy, including its Limited Use requirements.
Outlook and Microsoft 365 connections
Connecting a personal Outlook.com account or a work or school Microsoft 365 mailbox hosted in Exchange Online is optional. By connecting an account, you authorise LxOS to use Microsoft Graph, within the permissions granted through Microsoft's consent process, to provide the email features you select or configure. These include reading and searching mail, opening attachments, organising or deleting mail, sending messages on your behalf, and processing relevant content for email-productivity workflows and AI-assisted features. The connection can continue to operate using refresh tokens while you are not actively using LxOS.
You must have authority to connect the mailbox and to instruct LxOS to handle its content. For organisation-managed accounts, you must comply with your organisation's policies and obtain administrator approval where required. LxOS does not bypass those policies or replace any Microsoft licence or subscription needed for your mailbox. Availability depends on Microsoft's services, permissions and your organisation's settings.
You remain responsible for recipients, attachments, mailbox changes and the instructions you give to email workflows. The review responsibilities in AI-assisted features also apply to email drafts and other generated outputs. Our handling of Microsoft account and mailbox data is described in the Outlook and Microsoft 365 section of our Privacy Policy. Our access to Microsoft Graph is subject to the Microsoft APIs Terms of Use; your use of Microsoft's services remains subject to your applicable agreement with Microsoft.
You can disconnect the mailbox in LxOS and separately manage or revoke consent in Microsoft, with administrator assistance where required. Disconnecting disables the LxOS connection and clears its active stored OAuth credentials; it does not delete your Microsoft mailbox or automatically delete content and work product already saved in LxOS. Retention and deletion of those records remain subject to customer instructions, our Privacy Policy and applicable legal obligations.
Customer Content and instructions
“Customer Content” means information submitted to, stored in or generated through a Customer workspace, including matters, documents, messages, notes, client information, precedents and outputs.
As between the parties, Customer retains its rights in Customer Content. Customer grants LxOS only the limited rights needed to host, copy, transmit, transform and otherwise process Customer Content as reasonably necessary to provide, secure, support and improve the service, comply with Customer instructions, and meet legal obligations. LxOS does not acquire ownership of Customer Content.
Customer represents that it has the rights, authority, notices and consents necessary to provide Customer Content and instruct its processing. Customer is responsible for the legality, accuracy and professional handling of Customer Content and for deciding what material is appropriate to place in LxOS.
Customer must not place information subject to additional regulatory or contractual safeguards in LxOS—including protected health information regulated by HIPAA—unless the parties have confirmed the service is suitable for that use and entered any required written agreement.
AI-assisted features
AI features may produce drafts, summaries, research assistance, classifications or suggestions based on instructions and available context. Outputs may be inaccurate, incomplete, outdated, non-unique or unsuitable for a particular matter.
LxOS is designed around visible review. You must exercise independent professional judgment and review outputs before relying on, sharing or filing them. You remain responsible for legal advice, court or regulator submissions, limitation periods, citations, confidentiality, client instructions and all final work product.
You must not use AI features as the sole basis for a decision that has legal or similarly significant effects on a person without appropriate human review and any notices, consents or safeguards required by law.
Acceptable use
You must not, and must not permit another person to:
- use LxOS unlawfully, fraudulently, to infringe rights, or to facilitate harmful conduct;
- access a matter, document, account or system without authorisation;
- upload malicious code or interfere with the integrity, security or availability of the service;
- probe, scan or test vulnerabilities without our prior written permission;
- reverse engineer or circumvent technical limits except where the law prohibits that restriction;
- use automated means to extract substantial service data or build a competing product; or
- misrepresent AI output as verified legal work without appropriate professional review.
Fees, subscriptions and service changes
Fees, subscription period, usage allowances, payment terms and renewal arrangements are set out in the applicable Order Form or purchase flow. Fees exclude taxes unless stated otherwise. You authorise us or our payment provider to collect amounts when due.
Unless an Order Form says otherwise, subscription commitments are non-cancellable and amounts paid are non-refundable except where required by law. We may change fees for a future renewal period by giving reasonable notice.
Confidentiality, privacy and security
Customer Content, including information concerning a firm’s clients and matters, is Customer confidential information whether or not it is marked confidential. Each party must protect the other party’s confidential information using reasonable care and use it only for the agreement. These obligations do not apply to information that is public through no breach, already lawfully known, independently developed, or rightfully received without restriction.
Our handling of personal information is described in our Privacy Policy. Additional data-processing or security terms may apply under an Order Form. Customers remain responsible for their own privacy notices, professional duties, access decisions and device security.
Subject to service functionality, Customer instructions, security requirements, and applicable law, LxOS will limit its collection and handling of personal information and Customer Content to what is reasonably necessary. LxOS will not sell Customer Content or use it for third-party advertising.
We use safeguards intended to protect the service, but no system is completely secure or continuously available. Our Trust Center describes current product controls, framework-informed program development, and independent assurance status. It is provided for transparency and does not create a certification, warranty, or contractual commitment unless expressly incorporated into a signed agreement. You must maintain appropriate backups or exports where required by your professional, business or legal obligations.
Intellectual property and feedback
LxOS and its licensors retain all rights in the service, software, interfaces, documentation, designs, models, workflows and other technology, excluding Customer Content. Subject to these Terms and payment of applicable fees, we grant Customer a limited, non-exclusive, non-transferable right to use the service during the subscription term.
If you provide feedback, you grant LxOS a perpetual, worldwide right to use it without restriction or payment, provided we do not identify you publicly without permission.
Suspension and termination
We may suspend access where reasonably necessary to address a security risk, suspected unlawful use, material breach, non-payment or risk to the service or other users. Where practicable, we will give notice and an opportunity to remedy the issue.
Either party may terminate as provided in an Order Form, or for an uncured material breach after reasonable written notice. On termination, access ends and outstanding fees become due. Customer may request an export within any period specified in the applicable agreement. We may then delete Customer Content subject to legal obligations, backup cycles and agreed retention terms.
Warranties, consumer rights and liability
Nothing in these Terms excludes rights or remedies that cannot lawfully be excluded, including applicable guarantees under the Australian Consumer Law and any non-waivable rights that apply in the United States. Subject to those rights, the service is provided on an “as available” basis and we do not warrant that it will be uninterrupted, error-free or suitable for every matter, jurisdiction or professional obligation.
To the maximum extent permitted by law, neither party is liable for indirect, consequential or special loss, loss of profit, revenue, opportunity, goodwill or anticipated savings. Any further exclusions, liability cap and allocation of risk are set out in the applicable Order Form or customer agreement.
General terms
You may not assign these Terms without our written consent, except as part of a genuine corporate reorganisation or sale of substantially all relevant assets. We may use subcontractors and may assign these Terms as part of a reorganisation, financing or sale, while remaining responsible as required by the agreement and law.
Neither party is responsible for delay caused by events beyond its reasonable control. Notices may be delivered electronically. If part of these Terms is unenforceable, it will be adjusted or severed to the minimum extent necessary and the remainder continues.
The governing law and courts are those stated in the applicable Order Form or customer agreement. This allows customer agreements to address jurisdiction-specific requirements for customers in Australia and the United States. If no governing law is stated, the laws and courts of New South Wales, Australia apply.
Questions about these Terms may be sent to team@rune-ai.co.